Manager, IT Operations

Company Information

Albireo is a clinical-stage biopharmaceutical company focused on the development and potential commercialization of novel bile acid modulators to treat orphan paediatric liver diseases and other liver or gastrointestinal diseases and disorders. We have deep expertise in bile acid biology and a pipeline of clinical and nonclinical programs.

Odevixibat is a potent and selective inhibitor of the ileal bile acid transporter (IBAT), sometimes also referred to as the apical sodium dependent bile acid transporter (ASBT), that has minimal systemic exposure at therapeutic doses and acts locally in the gut.

Odevixibat has the potential to become the first approved pharmacologic treatment for patients with PFIC. The Company intends to complete regulatory filings in the EU and in the U.S. no later than early 2021, in anticipation of potential regulatory approval, issuance of a rare pediatric disease priority review voucher and launch in the second half of 2021, if approved. The Company also plans to initiate a pivotal Phase 3 trial of odevixibat in Alagille syndrome by the end of 2020, and to continue enrolling patients in the BOLD pivotal Phase 3 trial of odevixibat in biliary atresia. Albireo continues to progress its pipeline and expects to complete IND-enabling studies for a new preclinical candidate this year.

The U.S. Food and Drug Administration (FDA) has granted to the odevixibat PFIC program or elements of it fast track, rare paediatric disease and orphan drug designations. The European Medicines Agency (EMA) has granted odevixibat orphan designation, as well as access to the PRIority MEdicines (PRIME) scheme for the treatment of PFIC. Its Paediatric Committee has agreed to Albireo's odevixibat Pediatric Investigation Plan for PFIC. Both FDA and EMA also have granted orphan drug designation to odevixibat for the treatment of Alagille syndrome and primary biliary cholangitis. Albireo will commercialise Odevixibat in the US, Europe & Canada and will partner in remaining regions.

Job Description

Job Title:          Manager, IT Operations

Reports To:       Director, Enterprise Applications & IT Governance

Location:            Boston, MA

Position Summary:

We are seeking a hands-on Manager, IT Operations to work closely with employees on the full breadth of information technology tactics and strategies. Reporting to the Director, Enterprise Applications & IT Governance, the Manager will have the opportunity to be involved in projects across the organization and have immediate influence on the digital operations of Albireo. This high impact, high visibility role is suitable for an IT professional with a minimum of 5 years’ experience, including 2 or more in a fast-paced biotech company. 


  • Oversee contract IT vendors, escalate issues to internal IT management as appropriate, provide feedback and identify opportunities for improvement and partner with the vendor to implement improvements
  • Collaborate with employees on a wide variety of IT projects, issues and strategy executions
  • Provide hands-on support to employees, including C-level executives, on a wide variety of day-to-day issues and front-end technology for end user technology, e.g. mobile devices
  • Provide support for various conference room A/V technologies and video conference software, e.g. Webex, Microsoft Teams
  • Contribute to the design, configuration, deployment, maintenance and support of the company’s infrastructure including but not limited to Microsoft 365 (e.g. SharePoint, Azure AD, SSO, MFA, Autopilot, Intune, Defender, Bitlocker, ATP, Exchange), cloud backup tools, email security applications, SFTP service, etc.
  • Support, maintain, and integrate cloud applications
  • Lead IT projects, including the design and deployment of new IT systems and services
  • Assess vendors and develop test strategies for new hardware and software
  • Maintain system documentation and configuration data for operating, regulatory, and audit purposes
  • Troubleshoot hardware and software issues related to internal IT
  • Participate in a variety of IT special projects as required  


  • At least 5 years of experience working in IT operations, with an increasing level of responsibility and demonstrated ability to lead within a hands-on IT function in a small but, rapidly growing company
  • At least 2 years’ experience in the Biotechnology or Pharmaceutical industry.
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
  • Certifications in Azure and/or Office 365
  • Experience supporting C-level executives
  • Exceptional working knowledge of computer systems, security, network and systems administration, databases and data storage systems, phone and video conferencing systems
  • Solid understanding of IT infrastructure and operations best practices
  • Experience leading and managing IT projects and rolling out IT infrastructure across various technologies
  • Excellent project management skills with the ability to manage shifting priorities
  • A customer service orientation with the ability to be flexible in a fast-paced environment
  • Strong critical thinking and decision-making skills
  • An eye for detail
  • Demonstrated experience with tech-centric organizational change management
  • Demonstrated success supporting Computer System Validation
  • Knowledge of current SOX, CFR 21 Part 11, GDPR and other applicable regulations and authoritative guidance


Equal Opportunity Employer

Albireo Pharma, Inc. is an equal opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.

All applicants should be legally entitled to work for any employer in the U.S.

Note to employment agencies: Please do not forward any agency resumes.  Albireo is not responsible for any fees related to resumes that are unsolicited.